NEOH Functional Rehab, including Tremont Functional Rehab and Northcoast Rehab (together, "NEOH," "we," "us," or "our"), respects your privacy. This Privacy Policy explains what information we collect through functionalrehabneoh.com and our related online forms and pages (together, the "Site"), how we use it, and the choices you have.

Last updated: October 20, 2026

Who we are

NEOH Functional Rehab provides chiropractic and functional rehabilitation services at:
- Tremont Functional Rehab, 2401 Scranton Rd, Cleveland, OH 44113
- Northcoast Rehab, 11201 Shaker Blvd, Suite 322, Cleveland, OH 44104
Phone: (216) 284-3077

Information we collect

Information you give us. When you submit a form, request an evaluation, or contact us through the Site, we may collect your name, phone number, email address, the date of your accident, whether you are represented by an attorney, and any information you include in your message.

Information collected automatically. When you visit the Site, we and our service providers may collect device and usage information, including your IP address, browser type, pages viewed, and time spent on the Site, using cookies and similar technologies.

Advertising tools. The Site uses advertising and analytics tools, including the Meta (Facebook) pixel and Google tools. These tools may collect information about your visit and may use cookies to measure advertising and to show you relevant ads on other platforms.

Calls. If you call a phone number shown on the Site or in our advertising, the call may be routed through a call tracking number and may be recorded for scheduling, quality, and record keeping purposes.

How we use your information

We use the information we collect to:
- Respond to your inquiry and schedule an evaluation
- Contact you by phone, text message, or email about your request, with your consent
- Provide and coordinate care after you become a patient
- Operate, maintain, and improve the Site
- Measure the performance of our advertising
- Comply with legal obligations and protect our rights

Text messaging

If you give us your mobile number and check the consent box on one of our forms, you agree to receive calls and text messages from NEOH Functional Rehab about your evaluation request, including messages sent by automated or AI-assisted means. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for help. Consent to receive text messages is not a condition of receiving treatment or any other service. We do not sell, rent, or share mobile phone numbers or text messaging consent with third parties or affiliates for their own marketing purposes.

How we share information

We do not sell your personal information. We may share information in these limited ways:
- Service providers that help us operate the Site and our practice, such as scheduling, customer relationship management, communication, and advertising platforms. These providers may use the information only to perform services for us.
- Advertising platforms, in hashed or aggregated form, to measure advertising performance and to build audiences of people who have contacted us.
- Legal and safety reasons, when required by law, court order, or subpoena, or when needed to protect the rights, property, or safety of NEOH, our patients, or others.
- With your direction, for example when you ask us to communicate with your attorney or another provider about your care.

Health information

If you become a patient, your protected health information is handled under our HIPAA Notice of Privacy Practices, which is provided at intake and governs that information. Submitting a form on this Site does not by itself create a doctor and patient relationship, and information sent through the Site should be limited to what is needed to respond to your inquiry.

Cookies and your choices

You can control cookies through your browser settings. Blocking cookies may affect how the Site works. You can adjust your ad preferences through Facebook and Google account settings. If you no longer wish to receive marketing communications from us, you may opt out through the instructions in the message, by replying STOP to a text, or by contacting us at the phone number above.

Data security and retention

We use reasonable administrative and technical safeguards to protect the information we collect. No system is completely secure, and we cannot guarantee absolute security. We retain inquiry and contact information for as long as needed to respond to your request, provide care, and meet legal and record keeping obligations.

Children's privacy

The Site is not directed to children under 13, and we do not knowingly collect information from children under 13 through the Site.

Your rights

You may ask us to access, correct, or delete the personal information you have provided through the Site by contacting us at (216) 284-3077. We will respond as required by applicable law.

Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new revision date.

Contact us

Questions about this Privacy Policy may be directed to NEOH Functional Rehab at (216) 284-3077.